News & Press Releases - Unique Communications

February 3, 2008
Unique Communication Solutions 2008 Training and Education Seminar

The 2008 Training and Education Seminar has been scheduled. Click Here to view the conference information.

July 7, 2006
Air Force Morale Call Standardization

Nortel selects Unique Communications CAIRS product as a Nortel Select Product

Las Vegas, NV. ? December 1, 2005 ? Nortel selects Unique Communication's CAIRS Network Management System (NMS) for multi-switch network management. CAIRS OSS simplifies network management by providing Nortel customers a non-technical, user-friendly interface for Moves, Adds, Changes (MAC), Work-flow, Subscriber and Inventory Management. CAIRS administers both Meridian SL-100 (SL-100) and MG 1000M systems from a single interface.

While most Network Management Systems offer expertise on a particular Nortel platform, CAIRS provides expertise for the SL-100, CS 1000 and Media Gateway 1000M (MG 1000M) systems. Whether you manage 1 or 100 Nortel switches, CAIRS simplifies management by providing an identical provisioning interface for switching platforms and their network assets, offering a single provisioning interface for time consuming, and tedious provisioning tasks. Through an easy-touse graphical interface, CAIRS streamlines provisioning for multiple switching platforms and multiple set types (IP, Digital, ISDN, and
Analog) into a single screen. To ensure complete database synchronization, CAIRS runs nightly database comparisons to find any discrepancies between CAIRS database and the switch.

High MAC Performance
The CAIRS provisioning interface offers the ability for multi-users to complete MAC requests simultaneously. CAIRS provides a provisioning scheduler that allows technicians to determine the date and time a desired MAC will occur. Managers can easily view how many MAC events are scheduled and completed. CAIRS offers many "must-have" features, designed to simplify and reduce the duration of the MAC process, including:
     • Enables full telephony functionality in Microsoft CRM IC agent-desktop including softphone controls, caller identification      and screen population.
     • Provision IP, Digital and Analog sets across multiple Nortel systems from one screen
     • Create set templates with standard configuration/features
     • Auto assign next available DN/TN/LEN
     • Automatic feature cross compatibility assignment when moving sets from an M1 to an SL-100 and vise versa Graphical

Provision Interface
The Graphical Provision Interface offers a set template configuration tool to create set templates that manage feature packages, physical buttons, software buttons, and virtual features.

Key FeaturesKey Features:
In addition to managing the MAC process, CAIRS also provides a full range of inventory
and asset management features.

Intelligent Feature Management
Managing Set and Key features requires system knowledge and expertise. Each feature can require additional dependent features or additional information to function correctly. CAIRS takes the difficultly of assigning features out of the provisioning process. As sets are configured, dependent features are automatically added, eliminating the requirement for users to memorize a long list of features that required other features to function! When a feature requires more information to function correctly, CAIRS guides the user through an information gathering process until the assignment is completed.

Work Flow Management
CAIRS provides a complete work flow management system to allow enterprises with demanding work loads to create electronic work order and trouble ticket routes that can be dispatched to move between work groups until work completion. The work flow management system is dynamically integrated into the CAIRS database allowing work groups
to access and update database tables from a single work order. Data tables include: subscriber, switch/PBX, inventory, billing, and cable.

Subscriber Management
The CAIRS Subscriber/Directory Management system provides a flexible relational architecture to easily manage the subscriber/directory database. Subscriber data is automatically updated as adds, moves, deletes and changes are made through the provisioning or work flow modules. The system offers a global reporting interface, which allows users to generate reports (ad-hoc and standard) and make global changes to the subscriber database. The subscriber record provides a comprehensive view of the completed make-up of the service listing: directory, billing, equipment, connectivity, and switch data. Directory data can be easily shared with other enterprise applications through XML file creation and database connections (LDAP, ADO.NET, OLE DB, and ODBC).

Inventory Management
The inventory management module provides an easy-to-use, on-shelf and installed inventory tracking system. As work orders and trouble tickets are completed, inventory levels automatically deduct and increase depending on the order type. The system automatically notifies administrators when the on-shelf inventory item drops below the safety stock level. Through the inventory system, users can create stock orders to order new equipment from vendors. Detailed Vendor
mailing and billing addresses are maintained. Each inventory item can contain a one-time and recurring cost. When work orders are executed, the billing total and taxes for each item are automatically calculated.

Scalability
Based on a Windows 2003 Server architecture, the CAIRS platform is highly scalable to meet administration needs for smaller networks containing a few switching systems, or large networks containing a host of switching systems scattered around the continent. CAIRS OSS is an easy way to wrap voice management into one platform while simultaneously reducing staffing needs.

For more information: http://www.nortel.com/prd/select/unique.html

About Unique Communications, Inc
Unique Communications is an industry leader in providing innovative telephone management software solutions for large enterprise networks worldwide. Unique's product line includes the CAIRS OSS platform offering management solutions for: Fault , Configuration , Accounting , Performance , Security , and Enterprise Enhanced 911 (E-911) . As a result, Unique Communications provides enterprise customers with complete network management solutions to increase enterprise profitability, reduce telecommunication costs, simplify network management.
www.unique.net

Unique Communications, the Unique Communications logo, and CAIRS are registered trademarks, of Unique Communications Corporation.

Except for historical information, the matters discussed in this news release include forward-looking statements that are subject to certain risks and uncertainties that could cause the actual results to differ materially from those projected, including, but not limited to: the failure of anticipated demand to materialise, delays or cancellations of orders due to various factors, including business and economic conditions in the U.S. and foreign countries; industry-wide slowdowns, any limitations on customers' financial resources, the continued convergence of voice and data networks, the continuing success of the Company's strategic alliances for product development and marketing, customer purchasing and budgetary patterns or lack thereof; pricing pressures and the impact of competitive products; the timely development and acceptance of new products; the Company's ability to adequately support its operations.


			News & Events
			Unique Communication Solutions

			February 3, 2008 Unique Communication Solutions 2008 Training and Education Seminar The 2008 Training and Education Seminar has been scheduled. Click Here to view the conference information. July 7, 2006 Air Force Morale Call Standardization Nortel selects Unique Communications CAIRS product as a Nortel Select Product Las Vegas, NV. ? December 1, 2005 ? Nortel selects Unique Communication's CAIRS Network Management System (NMS) for multi-switch network management. CAIRS OSS simplifies network management by providing Nortel customers a non-technical, user-friendly interface for Moves, Adds, Changes (MAC), Work-flow, Subscriber and Inventory Management. CAIRS administers both Meridian SL-100 (SL-100) and MG 1000M systems from a single interface. While most Network Management Systems offer expertise on a particular Nortel platform, CAIRS provides expertise for the SL-100, CS 1000 and Media Gateway 1000M (MG 1000M) systems. Whether you manage 1 or 100 Nortel switches, CAIRS simplifies management by providing an identical provisioning interface for switching platforms and their network assets, offering a single provisioning interface for time consuming, and tedious provisioning tasks. Through an easy-touse graphical interface, CAIRS streamlines provisioning for multiple switching platforms and multiple set types (IP, Digital, ISDN, and Analog) into a single screen. To ensure complete database synchronization, CAIRS runs nightly database comparisons to find any discrepancies between CAIRS database and the switch. High MAC Performance The CAIRS provisioning interface offers the ability for multi-users to complete MAC requests simultaneously. CAIRS provides a provisioning scheduler that allows technicians to determine the date and time a desired MAC will occur. Managers can easily view how many MAC events are scheduled and completed. CAIRS offers many "must-have" features, designed to simplify and reduce the duration of the MAC process, including: • Enables full telephony functionality in Microsoft CRM IC agent-desktop including softphone controls, caller identification and screen population. • Provision IP, Digital and Analog sets across multiple Nortel systems from one screen • Create set templates with standard configuration/features • Auto assign next available DN/TN/LEN • Automatic feature cross compatibility assignment when moving sets from an M1 to an SL-100 and vise versa Graphical Provision Interface The Graphical Provision Interface offers a set template configuration tool to create set templates that manage feature packages, physical buttons, software buttons, and virtual features. Key FeaturesKey Features: In addition to managing the MAC process, CAIRS also provides a full range of inventory and asset management features. Intelligent Feature Management Managing Set and Key features requires system knowledge and expertise. Each feature can require additional dependent features or additional information to function correctly. CAIRS takes the difficultly of assigning features out of the provisioning process. As sets are configured, dependent features are automatically added, eliminating the requirement for users to memorize a long list of features that required other features to function! When a feature requires more information to function correctly, CAIRS guides the user through an information gathering process until the assignment is completed. Work Flow Management CAIRS provides a complete work flow management system to allow enterprises with demanding work loads to create electronic work order and trouble ticket routes that can be dispatched to move between work groups until work completion. The work flow management system is dynamically integrated into the CAIRS database allowing work groups to access and update database tables from a single work order. Data tables include: subscriber, switch/PBX, inventory, billing, and cable. Subscriber Management The CAIRS Subscriber/Directory Management system provides a flexible relational architecture to easily manage the subscriber/directory database. Subscriber data is automatically updated as adds, moves, deletes and changes are made through the provisioning or work flow modules. The system offers a global reporting interface, which allows users to generate reports (ad-hoc and standard) and make global changes to the subscriber database. The subscriber record provides a comprehensive view of the completed make-up of the service listing: directory, billing, equipment, connectivity, and switch data. Directory data can be easily shared with other enterprise applications through XML file creation and database connections (LDAP, ADO.NET, OLE DB, and ODBC). Inventory Management The inventory management module provides an easy-to-use, on-shelf and installed inventory tracking system. As work orders and trouble tickets are completed, inventory levels automatically deduct and increase depending on the order type. The system automatically notifies administrators when the on-shelf inventory item drops below the safety stock level. Through the inventory system, users can create stock orders to order new equipment from vendors. Detailed Vendor mailing and billing addresses are maintained. Each inventory item can contain a one-time and recurring cost. When work orders are executed, the billing total and taxes for each item are automatically calculated. Scalability Based on a Windows 2003 Server architecture, the CAIRS platform is highly scalable to meet administration needs for smaller networks containing a few switching systems, or large networks containing a host of switching systems scattered around the continent. CAIRS OSS is an easy way to wrap voice management into one platform while simultaneously reducing staffing needs. For more information: http://www.nortel.com/prd/select/unique.html About Unique Communications, Inc Unique Communications is an industry leader in providing innovative telephone management software solutions for large enterprise networks worldwide. Unique's product line includes the CAIRS OSS platform offering management solutions for: Fault , Configuration , Accounting , Performance , Security , and Enterprise Enhanced 911 (E-911) . As a result, Unique Communications provides enterprise customers with complete network management solutions to increase enterprise profitability, reduce telecommunication costs, simplify network management. www.unique.net Unique Communications, the Unique Communications logo, and CAIRS are registered trademarks, of Unique Communications Corporation. Except for historical information, the matters discussed in this news release include forward-looking statements that are subject to certain risks and uncertainties that could cause the actual results to differ materially from those projected, including, but not limited to: the failure of anticipated demand to materialise, delays or cancellations of orders due to various factors, including business and economic conditions in the U.S. and foreign countries; industry-wide slowdowns, any limitations on customers' financial resources, the continued convergence of voice and data networks, the continuing success of the Company's strategic alliances for product development and marketing, customer purchasing and budgetary patterns or lack thereof; pricing pressures and the impact of competitive products; the timely development and acceptance of new products; the Company's ability to adequately support its operations.