Complete OSS Software Solutions - Unique OSS/TMS Suite ©
Configuration Management - CAIRS ©
CAIRS OSS is a flexible web-integrated system that provides users with the ability to easily manage and track work orders, trouble tickets, inventory, directory, cable records, circuits, billing, switch assignments and much more. To efficiently increase enterprise profitability, reduce telecommunication costs, simplify management, and achieve desired return on investment.
-------------- Automatic Switch Interface (ASI) ©
-----------------Working in either a single- or multiple-switch environment, the ASI module is a cross-platform scripting language that can- communicate with any switch that utilizes ASCII commands (Nortel, Avaya, Lucent). Although the ASI module carries the- complexities of a programming language, all of the hard work is done behind the scenes.
-------------- Fault Management (Switch Expert) ©
-----------------Using the TCP/IP network protocol, Switch Expert is a 128-bit encrypted client/server traffic and system reporting application which automates the process of collecting and compiling of DMS MSL Operational Measurements (OM), System Events (LOGS), and Station Message Detail Recording (SMDR) data.
-------------- Web Work Order Interface (WWOI) ©
-------------The Web Work Order Interface module incorporates your customers' requests directly into the CAIRS-32 work-order system. For both work orders and trouble tickets, customers use the WWOI which resides on your intranet to request new voice and data services (add, change, delete and move).
-------------- Web 411 ©
------------------Enhanced 411 Web is an on-line phone book for your site. Enhanced 411 is a search engine which allows you to refine your seach using any field. It supports multiple phone books from CAIRS, as well as a variety of 411 directories. These directoies can be specific to an organization or for the entire site.
Accounting Management - Ucall ©
Ucall software is a Microsoft Windows-based call accounting package that can run as a stand-alone system or in conjunction with CAIRS OSS. Ucall collects real-time SMDR data from the switch on a call-collection station in the switch-room. Through the base network, call records are sent to a server or to a billing station for billing and processing.
Enhanced 911 (E-911) - U.C.I.D 911 ©
Response to Emergency 911 calls requires immediate identification and precise accuracy. U.C.I.D 911 © gives emergency personnel the way to quickly gather accurate caller information, enabling them to respond decisively. U.C.I.D 911 © caller information can be simultaneously transmitted to one specific location, or multiple emergency locations.
Reverse 911 - ReCaller ©
ReCaller © delivers important notifications and emergency messages to large groups of people in just a few clicks. ReCaller uses Visual Voice ® and Dialogic ® technology to deploy and deliver your messages with digital speed. Affordable and easy to use, ReCaller © allows you the flexibility to inform everyone in your personnel databases, target groups, or individuals about sensitive messages for emergencies, recalls, or important business information.
Morale Call Management - MoraleMinder ©
Morale minder solves one of the most challenging problems facing telecommunications administrators in the armed services today: fair and simple management for calls of the heart placed by sevice men and women and their families. Until now, managing these calls has been a tedious, time-consuming job often forced upon unqualified directory-assistance operators who are both hesitant and unwilling to interrupt calls. MoraleMinder electronically does the managing for you.
