CAIRS OSS - Configuration Management Module

The CAIRS OSS Configuration Management Module provides an interface for service orders, trouble tickets, switch provisioning, cable records, directory records and inventory items.

Network Provisioning

The CAIRS OSS Automatic Switch Interface (ASI) works on all switching platforms (Soft Switches, IP Switches/Servers, and Circuit Switches). The work order interface is dynamically integrated with ASI. The work order interface provides a user friendly simple interface for network provisioning. The work order interface is designed for any user at any skill set level to process work order requests. Network provisioning is accomplished through the same user friendly work order interface that all work order requests are processed through. CAIRS OSS makes network provisioning easy as pie. Anyone can do it, no serious technical knowledge required!

Work Order Interface

Via web interface, work orders can be deployed to one or multiple locations. The CAIRS OSS work order system allows CAIRS OSS users to create electronic service order routes. Service order routes are built to move from work group to work group until the service order is completed. Service order fields are connected to database tables for easy data population (i.e. cable, terminal, inventory, billing codes, directory data). CAIRS OSS users determine which fields are required during the service order process. Work orders can be sent directly to individuals within a work group or a service order route. Two-way communication is provided for multiple work groups to communicate during the service order process. As work order requests move from one work group to the next (help desk, inside plant, outside plant, QAE), customers automatically receive updated service order status notification. Customers can check status on multiple service orders via web login. When work orders are completed all database tables are updated.

Cable Maintenance

CAIRS OSS configuration module includes a cable management package. The cable management system is integrated into the work order interface along with the ASI. This provides users the ability to update cable records during the work order process.

Subscriber Management

The CAIRS Subscriber/Directory Management system provides a flexible relational architecture to easily manage the subscriber/directory database. Subscriber data is automatically updated as adds, moves, deletes and changes are made through the provisioning or work flow modules. The system offers a global reporting interface, which allows users to generate reports (ad-hoc and standard) and make global changes to the subscriber database. The subscriber record provides a comprehensive view of the completed make-up of the service listing:  directory, billing, equipment, connectivity, and switch data. Directory data can be easily shared with other enterprise applications through XML file creation and database connections (LDAP, ADO.NET, OLE DB, and ODBC). CAIRS OSS also provides users with complete online 411 web directory options.

Inventory Management

The inventory management module provides an easy-to-use, on-shelf and installed inventory tracking system. As work orders and trouble tickets are completed, inventory levels automatically deduct and increase depending on the order type. The system automatically notifies administrators when the on-shelf inventory item drops below the safety stock level. Through the inventory system, users can create stock orders to order new equipment from vendors. Detailed Vendor mailing and billing address are maintained for each vendor. Each inventory item can contain a one-time and recurring cost. When work orders are executed, the billing total and taxes for each item are automatically calculated.