The
cable system menu provides a in-depth method to manage your cables
and pairs. New cables are added and deleted in Cable as well as
extending and reducing total cable counts. When looking at the
detailed information of any cable pair, if in use you can see
directory, hardware and inventory, switch characteristics, circuit,
cross connect cable tracer and billable information. General features
are:
Unlimited
cables, up to 99,999 pairs per cable
Information
accessed by one or all cables & pairs
Displays
multiple pairs locations
Up
to 5 cross connect cable routes
Can
import exported CAD files as JPEG, BMP, WMF file types for cable
graphics, circuit drawings, and photography
The
Terminations/Buildings menu of CAIRS is your gateway to
building management. Here, you can create new buildings and terminal/closest,
assign cables and pair counts to buildings. From Terminations
you can view and a variety of reports such as; cable statistics
(including used, free and bad pairs), termination service reports,
detail cable reports that include both circuit and telephone assignments.
General features are:
Unlimited
terminations
9,999
terminals per building
Cable
statistical break-down including, percentage free & used
Cable
searching by termination
Group
service moves from locations to another
Track
installed cable resources and equipment inventory
On-shelf
cable and equipment minimums and tallies
Can
create billable for moves and changes
Work
Orders/Assignments
Work
order and record keeping requirements are different for every
business. Further, the way you use CAIRS will change from
time to time depending upon the mission, purpose, and size of
your business. While it is true that much of the data relating
to cables, terminations, telephone numbers, and circuits, is universal,
it is also true that the method your facility will want to get
that data into CAIRS will vary. That is why CAIRS provides two different work order systems from which to choose:
Open Work Order, or closed Assignments.
Open
Work Orders
- In the open work order system, you can divide a work order into
pieces related to each job center and electronically send the
work order from job center to job center until it is completed
and closed. Work orders can be put on hold, canceled or rejected
to a pervious basket with attached reasons for the rejection.
Administrators can see how many work orders are open and what
their status is in each workbasket.
Assignments (closed work orders) - The assignment system is ideal for sites
that will only have a handful of users working on the database.
Assignment system can be simple or complex to meet your sites
needs. If an individual starts and completes a work order in one
session, you will probably want to use the Assignment option.
In this option, CAIRS labels a work order an "Assignment" because cables and pairs, directory information, switch characteristics,
equipment, and inventory items are assigned are committed at the
end of each work order session. You would typically use the Assignment
option for record keeping purposes only and not as a work order
system. General
features are:
Choose
between an open or closed work order system
Build
work order basket routes (unlimited)
Unlimited
work order baskets
Popup
work order notification
Password
access
Monitor
work order progress from customer request to final implementation
General
work orders
Reserve
facilities until work order completion
1,2,3,
and 4 pair telephone and circuit documentation
Multiple
extensions with and without cable & pairs
Designate
time before PBX number reuse
Directory
Information
Directory
management in CAIRS provides a simple interface to view your
directory listing and manage directory information. From directory
you can, build and manage organization and sub organization charts,
billing account codes or TCO's, determine recurring charges and
make directory changes. You can also create telephone books and
make detailed directory reports. In the global directory sub menu
you can make global, adds, moves, change and swaps of information
and fields on your entire database! General features are:
Maintain multipul phone books
Coprporate offices and listings
DoD instalation phone book (DSN Numbers)
999 Organization and Sub organization headings
Document
main telephone numbers, extensions, virtual numbers, and paper
listing only telephone numbers
25
directory fields for every telephone number including NCOS (class
of service)
Track
custom calling features
View
cable and pair record for each telephone number
Access
electronic set graphic interface designed specifically digitally
translated telephone numbers and features
Graphic
cable routes
Global
view, find, and change functions
Track
In-service and On-shelf equipment inventory
On-shelf
equipment minimums and tallies
Bill
for equipment and installation charges
Circuits
The
Circuit menu provides a tool to manage your existing non-dial
tone circuits, their related circuit segments and the building
locations in which they appear along with the number of pairs
the circuit uses (up to 4 pairs) and the equipment that relates
to each segment. Now you can track radio and other expensive and
sensitive circuit equipment along with their serial numbers and
the individual who checks it out with the integrated Circuit and
on-shelf Inventory options. General features are:
Integrated
circuit CAD, photographic files
Quadrant
and sector zoom capabilities
7
alternate circuit names-indexed
Document
T1 carriers
Locate
circuits by: name, alt. name, or circuit description
9,999
segment circuits
Identify
responsible command and department by segment or entire circuit
pack for billing and trouble desk
Rearranges
circuit segments
In-service
and on-shelf equipment inventories and related pricing
On-shelf
equipment minimums and tallies
Electronic
Sets (P-Phones - ISDN)
The
Electronic Set option lets you manage electronic sets, "P-Phones",
or digital sets, their additional lines, and various features.
CAIRS requires pairs for only the main telephone number and
allows you to digitally translate all other telephone numbers
assigned to buttons Further, You can design a graphical template
to look like every set type; establish the total number of buttons
and their position on the template. You can then uses these templates
during the work order/assignment process for the main listed number.
You can then add features and telephone numbers as they are assigned
to the set. Because we know you will need access to all the information
relating to the electronic set, CAIRS provides the Electronic
Set tab that includes all this information in the Cable option
and the Directory, and Trouble Ticket option as well. General
features are:
Design
set types and size with the CAIRSE-Set Graphic User Interface
Assign "soft" telephone numbers and features to buttons
Misc.
Information fields
Bill
for equipment and button features
Manages
Electronic, digital, and 1A Key
Manages
1A Key up to 54 lines and 112 stations
Trouble
Tickets & History
Trouble
tickets and history provides quick and easy methods for job control
to open trouble tickets for general troubles, telephones and circuit
troubles. Trouble/History provides current analysis of all open
trouble tickets and their status. It provides the tools you need
to make sure your customers' troubles are being satisfied in a
timely fashion. CAIRS monitors the dates and times tickets
are opened, all actions, and the date and time they are closed,
and can provides statistical reports. Through these extensive
reporting capabilities, administrators can stay informed regarding
the progress and status of troubles along with those that meet
or do not meet their projected due dates.
When
you choose to use the Open Work Order option, you can electronically
route trouble tickets to appropriate trouble shooting job centers
and monitor the progress of those specific job centers. Trouble
tickets can be put on hold, canceled or rejected to a pervious
basket with attached reasons for the rejection. If turned on,
Administrators can see complete trouble ticket histories and design
and print out reports relating to all trouble tickets. You can
print each trouble ticket at the time it is taken or at later
time. The printed ticket contains all cable; building, switch,
directory and cross connect information for troubleshooters to
use as a reference tool for problem solving. General features
are:
Choose
between an open or closed trouble ticket system
Build
trouble ticket order basket routes (unlimited)
Unlimited
trouble ticket baskets
Popup
trouble ticket notification
Password
access
Monitor
trouble ticket progress from initial report to conclusion
General trouble tickets
Report
circuit troubles by entire circuit or segment
Automatic
sequential trouble ticket numbers (year, Julian date and 0 to
9999)
Up to 2,000,000,000 tickets on file (limited by hard drive space
only)
Global
trouble ticket search engine
Global
trouble ticket printing
Archive
Trouble tickets on demand
History
records for all activity related to PBX numbers and circuit
Inventory
CAIRS provides a sophisticated
inventory system that tracks "on-shelf" inventory that
can pull and return inventory items to the shelf as work orders
are assigned and delete (by choice). Through the inventory system,
you can track: vendor billing and shipping information, tally
on-self totals and generate stock orders.
