MoraleMinder

Morale minder solves one of the most challenging problems facing telecommunications administrators in the armed services today. The problem is, fair and simple management for calls of the heart placed by service men and women and their families. Until now managing these calls has been a tedious, time consuming job often forced upon unqualified directory assistance operators who are both hesitant and unwilling to interrupt calls. MoraleMinder electronically does the managing for you. MoraleMinder is available in two different Solutions:

• Stand Alone
• Enterprise (Click to view more information on MoraleMinder Enterprise)

Auto Attendant Call Length Monitoring

Based on the minute amount established by the MoraleMinder administrator, the call time values are monitored and then deducted from the calling party's minute balance electronically. Calls exceeding the allowed length of called are automatically disconnected. Reminders of total time used and remaining minutes inform the callers before calls are disconnected

System Functionality

PBX lines are connected to an off the shelf PC equipped with Dialogic boards. In MoraleMinder the administrator assigns callers a PIN and minute bank account along with a total value of minutes talk time. Administrators can also assign a minute bank account along with a total value of minutes for talk time to calling party extensions. The administrator determines the message and number of warning minutes given to callers before disconnect. When a call is placed, MoraleMinder identifies the callers PIN #, the telephone number being dialed, and monitors the talk time. When the calling party's minute bank decreases to the warning minute value, MoraleMinder delivers a disconnect warning message to the caller while at the same time delivering a momentary hold message to the person called. When the calling party's bank is depleted, the call is automatically disconnected.

Security

We understand that security is a priority and that is why MoraleMinder provides tools that answer all of the ACC requirements.

• Positive identification by PIN to start a call
  
• Personal PIN is issued to every caller
  
• System Administrator determines frequency and time allotted to each PIN account
  
• Individual PIN assigned to each caller eliminates group access
  
• Encrypted password protection system
  
• All called numbers are recorded and stored with the associated PIN
  
• Called numbers are verified by a user definable table to authenticate official calls only
  
• User definable daily time tables to establish the time morale calls can be made
  
• Auto-attendant identifies the person being called and waits for a positive identification of that party before call time is initiated
  
• The time and duration of every call is attached to the PIN providing complete accountability
  
• Verifies called number from a system administrated table to eliminate unofficial use

System Features

• Administrator determines the maximum call time for each persons account
  
• Administrator determines the total number of minutes allotted to individuals
  
• Audits the balances in caller time banks
  
• Administrator determines the number of warning minutes to the callers before disconnect
  
• Administrators determine the voice or tone prompts interfacing with both the calling party and the called party