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   CAIRS TMS    

Telephone Management Solutions

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CAIRS TMS offer the ability to seamlessly integrate critical processes into a unified management interface. Execute work orders, provision devices, receive alerts, track assets, and maintain user assignments with CAIRS telephone and network management systems.

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Telephone Management System

A unified interface for managing complex telephone networks and devices.

TMS Modules

  • Expense management and accounts for organizations and subscribers. Automated bill generation and delivery. Accounting for calls, equipment, and service charges.

    • Create one bill for CDR, equipment, service, one-time and recurring charges

    • Real-time CDR collection with flexible rating options

    • Web Portal for Custom Call Record report generation

    • Import charges from multiple vendors

  • Provide service subscribers a streamlined interface to access their work orders, trouble tickets, and accounting information. Manage subscribers and equipment and services assignments through an on-line collaboration.

    • Empower organization managers/TCOs to review and download monthly billing data

    • Provide subscribers a single web interface for all service requests and billing

    • Includes a searchable online phone book

  • Dynamic workflows and work centers designed to capture all elements of the order and ticket process, from creation to resolution. Integrated with configuration management and accounting.

    • Insert or remove optional work centers

    • Track time to resolution

    • Parallel and serial work flows

  • CAIRS Automated Switch Interface (ASI) is a software module that enables users to perform Moves, Adds, and Changes (MACs) on their PBX systems. The ASI module features a graphical user interface (GUI) that incorporates PBX-specific business logic and commands to handle complex provisioning tasks seamlessly in the background.

    For environments where MACs are still performed directly on the PBX, CAIRS ASI also supports synchronization. It can retrieve all phone-related data from the PBX, ensuring that CAIRS remains accurate and updated.

    CAIRS enhances telephone management by tracking essential information such as address, room number, organization, and billing account codes—each associated with a specific phone set. Without the ASI module, switch technicians would need to perform dual data entry by manually updating both the PBX and the CAIRS database to maintain data consistency. ASI eliminates this inefficiency by streamlining and automating the process.

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